Terms and Conditions

IOW HOLIDAY LETTINGS LIMITED trading as Wight Holiday Lettings WEBSITE TERMS OF USE AND PRIVACY POLICY PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE. THEY ARE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US. These terms tell you the rules (the “Terms”) for using our website www.wightholidaylettings.co.uk (referred to as the “Site”). A reference to “you” or “your” refers to the user of the Site.

1. Our Details

1.1 We are IOW Holiday Lettings Limited, trading as Wight Holiday Lettings (company number 12040196) and our address is Trigg House, Monks Brook, St Cross Business park, Newport, Isle of Wight PO30 5WB (referred to as “we” or “us” or “our”). 1.2 To contact us, please email info@wightholidaylettings.co.uk or send a letter by post to our address.

2. Terms which apply when you use our Site

2.1 These Terms set out all the rules and obligations that apply to your use of the Site. 2.2 By using our Site, you confirm that you accept these Terms and you agree to comply with them. If you do not agree to these Terms, please do not use our Site. 2.3 We recommend that you print and keep a copy of these Terms for future reference. By using our Site, you consent to us processing your data.

3. Changes to Terms and Site

3.1 We amend these Terms from time to time by updating them on the Site. 3.2 We may from time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it.

4. Your obligations

4.1 You accept that you are solely responsible for ensuring that your computer system has the relevant technical specification necessary to use the Site. 4.2 You must not misuse our Site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our Site. This includes introducing viruses, trojans or other material which is or could be malicious or technologically harmful. You must not misuse any forms on the Site and any forms you submit should be a genuine enquiry. 4.3 You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access the Site, or to fill in and/or send forms unless the automated program identifies itself uniquely and is fully compliant with the Robots Exclusion Protocol (a “Permitted Program”). You must not use any scraping technology on the Site.

5. Services, Registration and Content

5.1 When you fill out and submit an enquiry or booking form on our Site, this constitutes permission for us to add your details to our database. The use of your data in this way is in accordance with our Privacy Policy. 5.2 All content that you upload to our Site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who claims or alleges that content posted or uploaded by you to our Site breaches that third parties’ legal rights. 5.3 The views expressed by users on our Site do not represent our views or values. 5.4 All content that you upload to our Site must be accurate, non-malicious, inoffensive and lawful. We reserve the right to take down any content that you upload to our Site at any time without notice and without having to give a reason. 5.5 To utilise the personalised client services and booking form services you must register as appropriate via the Site. At our discretion, we may refuse your application for registration. 5.6 Each registration is for a single user only. You must not share your username and password with any other person or with multiple users on a network. 5.7 The information provided on the Site does not constitute specific advice. 5.8 You undertake that all information provided by you for the purposes of registering and transacting with us is accurate and complete. 5.9 You accept sole responsibility for all use of and for keeping secret any account ID and password that may have been given to you or chosen by you for use on the Site. You will notify us immediately of any unauthorised use of them or any other breach of security of the Site of which you become aware. 5.10 We have the right to disable any account ID or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

6. Intellectual Property and Warranty

6.1 The copyright rights in the Site belong to us. All rights are reserved. 6.2 You may download material from the Site for the sole purpose of using the Site. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off or link to any material or information on or downloaded from the Site without our prior written consent. 6.3 Whilst we endeavour to ensure that any material available for downloading from the Site is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code. 6.4 Due to the nature of software and the internet, we do not warrant that your access to, or the running of, the Site will be uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control. 6.5 We make no warranty or guarantee that the Site or information available on them complies with laws other than those of England. 6.6 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

7. Barring and Suspension

7.1 We reserve the right to bar users from our Site and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use the Site under any other name or through any other user. 7.2 Our Site is made available free of charge. 7.3 We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons

8. Website and linking

8.1 The Site contains links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked website. The links are for your convenience only. 8.2 You must not include links to our Site in any other Site without our prior written consent 8.3 Our Site must not be framed on any other Site. 8.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9. Loss or damage

9.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 9.2 Subject to the above clause 9.1:- (i) we will not be liable for any failures due to software or Internet errors or unavailability, or any other circumstances beyond our reasonable control. (ii) we do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system. 9.3 We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or any website linked to them. 9.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it. 9.5 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of our Site. 9.6 These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Ferry Booking – Terms and Conditions

1. All bookings made are through the trade account belonging to WHL and bookings remain the property of WHL until paid for in full

2. Payment for ferry bookings must be made in full at time of booking.

3. All amendments and cancellations will need to be instructed through WHL

4. Bookings cancelled by guests will be refunded in full minus the booking fee of £20.00 which is non-refundable.

5. If bookings are cancelled by a guest within 2-4 hours of . travel, the entire cost of the ticket will be charged and is non-refundable.

6. Requests for specific crossing times are not guaranteed due to limited availability.

7. We accept no responsibility for delays and cancellations of your ferry booking and will not be liable for any costs attributed to any such delays.

8. Any compensation claims for delays in relation to EU regulation 1177/2010 will be directly to the ferry operators and WHL accept no responsibility with regards to rulings and compensation offered.

9. WHL accepts no responsibility for ferry delays that affect the length of your ‘holiday booking’ and will not offer any compensation or partial refunds relating to travel to or from the Isle of Wight.

10. All prices quoted by WHL include a booking fee of £20 which is non-refundable.